DYU FF500

Delivery and shipping

We ship with tracked and insured delivery.

- Tracking number is sent by email when the order has been processed
- Shipping partner may vary depending on product, warehouse and delivery address
- Delivery is handled by a suitable carrier such as UPS, Schenker, DSV or equivalent
- Customer service is happy to help if you have questions about delivery

Warranty

When you buy DYU FF500 from EcoDrift, a 1-year warranty against manufacturing defects is included.

The warranty covers faults caused by production or material defects. Normal wear parts such as tyres, brake pads and similar consumables are not covered by regular wear.

If you need warranty support, we help you with troubleshooting and the right next step.

Return information

You have a 14-day right of withdrawal from the day you receive your order.

- Contact EcoDrift within 14 days of delivery
- The product must be unused and in original condition
- Original packaging, charger, manual and all accessories must be included
- The product must be packed safely for return transport
- Refunds are processed after the return has been received and approved

Contact customer service before returning a product, and we will guide you step by step.

Payment and security

At EcoDrift, you can pay safely and easily using secure payment methods.

- Card payment with Visa, Mastercard and American Express
- Klarna where available at checkout
- Apple Pay and Google Pay for fast payment
- Encrypted and secure checkout

EcoDrift never stores your card itails.

Laws and regulations

DYU FF500 is an electric bike. Always check the current rules before use, especially regarding motor power, speed, lights, insurance and use on public roads.

We always recommend a helmet, proper safety equipment and responsible riding.