Shipping policy
Shipping Costs
- Free shipping on orders over 699 SEK / 69 € within Scandinavia and the rest of Europe.
- Fast and secure delivery directly to your home.
- For orders below the free shipping threshold, a shipping fee will be displayed in the checkout before you complete your purchase.
Important notice for deliveries outside the EU (including Norway, UK, Switzerland)
For deliveries to countries outside the EU, additional costs will always apply:
- Import VAT according to the destination country's rate (e.g. 25 % in Norway, 20 % in the UK, 7.7 % in Switzerland)
- Customs duty depending on product type and origin
- Customs handling fee from the carrier, typically 150–300 SEK equivalent
These charges are collected directly by the destination country's customs authority or by the carrier (Posten, Bring, PostNord, DHL, UPS, Schenker or FedEx) upon customs clearance or delivery. They are not included in the price shown in our store.
Example: For an order of 5 000 SEK shipped to Norway, the additional cost may be approximately 1 500–2 000 NOK on top of the product price. For an e-scooter worth 8 000 SEK, the additional cost may be approximately 2 400–3 000 NOK.
We recommend visiting your local customs authority's website or contacting us for an estimate before placing your order.
By placing your order to a delivery address outside the EU, you confirm that you have understood and accepted that these charges will apply and be paid by you as the recipient.
Delivery Times
We always do our best to deliver your order as quickly as possible. The stated delivery times are estimated business days from when we have dispatched your order:
- Accessories and spare parts: 5–12 business days
- E-scooters and e-bikes: 3–9 business days
- Special orders (e.g. uncommon spare parts): up to 25 business days
Delivery times may be extended during peak season, public holidays, customs clearance (for non-EU destinations) or circumstances beyond our control such as weather, strikes or transport disruptions. We do not guarantee delivery within the stated time but always work to meet the promised timeframe.
Shipping Method and Tracking
We ship our parcels with PostNord, DHL, UPS, DPD, GLS, Schenker or FedEx. The carrier is selected automatically based on the product's weight, size and delivery address, to ensure you receive the fastest possible delivery.
You can track your order using:
- Your tracking number, which will be sent via email once the order has left our warehouse, or
- Your order number together with the email address or phone number you provided at checkout, via the respective carrier's tracking service
Tracking information is normally updated within 24 hours after the parcel has left our warehouse.
Pickup at a Collection Point
If your parcel is delivered to a collection point (e.g. DHL Packstation, PostNord ombud, DPD Pickup, GLS PaketShop), you will receive a notification via SMS or email when it is ready for collection. Upon pickup, you will need:
- Valid photo ID (ID card, driving license or passport), and
- A pickup code (received via SMS/email) or digital authentication such as BankID where available
The parcel must be collected within the time specified by the collection point, normally 7–14 days depending on the carrier. See the section on uncollected parcels below for the consequences if the parcel is not collected on time.
Home Delivery and Mailbox
Larger products (e-scooters, e-bikes, etc.)
Delivered free of charge directly to your door. Please note the following:
- You are responsible for being available at the specified address during the scheduled delivery time
- The carrier will contact you via phone or SMS to schedule a delivery time
- Make sure the phone number you provided at checkout is correct and active
- If we cannot reach you to schedule delivery within a reasonable time (normally 5 business days), the parcel will be returned to us and treated as uncollected according to the terms below
- Would you prefer to collect the parcel at a collection point? Contact the carrier directly to change the delivery method before delivery begins
Smaller shipments
Smaller parcels shipped via PostNord or similar may be placed in your mailbox. If the parcel does not fit:
- It will be left at your door, or
- Placed in a protective bag at your door or in the stairwell
EcoDrift is not responsible for parcels that are stolen or damaged after the carrier has confirmed delivery at the address.
Order Confirmation
Once you have completed your order, an automatic order confirmation will be sent to the email address you provided, normally within a few minutes. If you have not received the order confirmation within 24 hours:
- Check your spam/junk folder
- Verify that your email address was entered correctly
- Contact us if the confirmation is still missing
We do not include a physical delivery note, as part of our sustainability efforts.
Please verify that your order confirmation is correct. If anything is wrong, contact us immediately via email so we can correct it before the parcel is dispatched.
Transport Damage
If your parcel is damaged upon delivery:
- Notify the carrier directly at the time of delivery if possible
- Contact us within 7 days of delivery via email with photos of the damage
- Keep both the product and packaging in the condition you received them until the case is resolved – this is a requirement from the carriers for insurance claims
- If possible, take photos of the damaged packaging upon receipt before opening the parcel
Please note that extra tape or reinforcement on the packaging may occur in accordance with the carriers' procedures to protect the shipment. This is not an indication that the parcel has been opened or tampered with.
We will help you file a claim with the carrier, but we need your documentation to proceed with the case.
Delivery Delays
In the event of delays, we will notify you as soon as possible via email and provide an updated delivery estimate.
If the delivery is delayed by more than 30 days beyond the stated delivery time, you have the right to cancel the order and receive a refund, in accordance with EU consumer protection law (Directive 2011/83/EU). Please contact us in such cases.
Delays due to customs clearance for non-EU destinations, where the recipient has not paid applicable duties on time or has not been reachable, are not considered delivery delays. Responsibility for such delays rests with the recipient.
Uncollected Parcels
Important: Failing to collect a parcel is not the same as cancelling your order under the EU Consumer Rights Directive. If you wish to cancel your purchase, you must do so in accordance with our Return Policy – not by leaving the parcel uncollected.
If you do not collect your parcel within the specified time, a fee will be charged according to the following scale:
- Small parcels (under 2 kg): 299 SEK / 29 €
- Medium parcels (2–10 kg): 599 SEK / 59 €
- Large parcels (10–20 kg): 999 SEK / 99 €
- E-scooter or e-bike: 1 999–2 499 SEK / 199–249 €
- Deliveries outside the EU: additional 500 SEK / 50 € for customs handling
The fee covers:
- Shipping both ways
- Return processing and inventory handling
- Administrative costs
- For non-EU deliveries: any loss of already paid customs duties and handling fees that are not refunded by the destination country's customs authority
Specifically for non-EU deliveries
If a parcel shipped to a country outside the EU is returned to us uncollected, we cannot refund the import VAT, customs duty or customs handling fee that has already been charged by the destination country's customs authority or by the carrier. These costs cannot be recovered from foreign authorities and will therefore be charged to the recipient along with the return fee.
Avoid this by collecting your parcel on time and being available at the phone number and address you provided during delivery attempts.
Right of Withdrawal and Returns
You have a 14-day right of withdrawal from the day you received the goods, in accordance with EU Consumer Rights Directive 2011/83/EU. For further information, please see our separate Return Policy.
Note for customers outside the EU
For returns from countries outside the EU, you as the customer are responsible for:
- The return shipping cost back to Sweden
- Any export customs handling from your country
- Import VAT and customs duties charged by your country are not refunded by us – in some cases, you may apply for a refund from your local customs authority yourself
Contact
If you have any questions about your delivery, customs charges for non-EU destinations, or other shipping-related matters, please don't hesitate to contact us:
- Email: support@ecodrift.se
- Phone: +46 40 46 27 77
- Support hours: Monday–Friday 08:00–20:00, Saturday–Sunday 10:00–16:00 (CET/CEST)
We normally reply within 24 hours on business days.
This shipping policy is effective from 1 January 2026 and may be updated. For your order, the policy published at the time of purchase applies.