Return and Refund Policy
Applies to purchases from Ecodrift (Ecodrift Sweden AB, company no. 559539-2076)
Last updated: 2025-07-28
Right of withdrawal and returns
You have the right to cancel your purchase within 14 days from the date you received your order, in accordance with Distance Contracts Act .
To return a product, the following applies:
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The product must be unused
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Original packaging, labels and accessories must be intact.
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You are responsible for yourself. return shipping
Return fees
| Product category | Return fee |
|---|---|
| Accessories & spare parts | SEK 89 (fixed fee) |
| Electric scooters & electric bikes | 699–2999 SEK |
The return fee will be automatically deducted from the refund amount. You are responsible for the return arriving – we do not compensate for lost shipments.
How to return your order
Accessories & Spare Parts
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Register return via our [returns page] with your order number and email address.
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You get one return confirmation via email.
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Pack the goods securely in the original packaging.
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Choose delivery method:
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PostNord QR code: You will receive a code via email that you show to the agent.
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Shipping note via email: You print it yourself and submit the package.
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Electric Scooters & Electric Bikes
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Email to support@ecodrift.se with the topic “Return of electric scooter/electric bicycle”.
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Please indicate which products you want to return and attach pictures/video showing that they are unused.
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We will get back to you within 24 hours with exact return conditions and return fee.
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Once you have approved this, we will send you return instructions.
Refund
Once we have received and approved your return:
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You will receive a confirmation email.
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Refund will be made within 2–5 business days via the same payment method
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The return fee will be deducted from the amount
If you haven't received a refund:
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Check your account
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Contact card issuer
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Contact us if the problem persists: support@ecodrift.se
Complaint
If you discover any errors or damage, please do the following:
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Document clearly with pictures/video
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Send to support@ecodrift.se together with order number and possibly serial number
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Always save the original packaging
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In case of transport damage – document both product and packaging
Do not return anything without contacting us first.
Document of Registration (CoC) & Liability
Some models are supplied with a CoC (Certificate of Conformity), only if it says so on the product page .
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We can not guarantee approval of the document by the Swedish Transport Agency or other authority
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Customer is responsible for any registration - check rules before purchase
Order cancellation
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A placed and paid order cannot be cancelled
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However, the following applies: 14-day right of withdrawal , where return shipping is paid by the customer (see fees above)
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Therefore, please review your order carefully before paying.
If you have any questions, always contact support@ecodrift.se
